Why go “green”?

Traditional cleaning products pose a multitude of health and environmental concerns and often contain chemicals associated with cancer, reproductive disorders, respiratory ailments, eye or skin irritation and other serious health issues. Recent studies found more than 200 different chemicals present in the bloodstreams of newborn babies. As humans, we are constantly absorbing the chemicals we come in contact with on a daily basis. Many common cleaning agents are made from petroleum (a non-renewable source) and other products that, when rinsed down the drain, leave a toxic residue in our water supply. UMG Cleaning strictly uses natural, bio-based cleaning products that provide health and safety benefits.


Do eco-friendly cleaning products work as well as traditional products?

Yes! Many of our clients are initially concerned that using green clean products will sacrifice cleaning effectiveness. A variety of studies have shown that green cleaning products perform as well as, if not better than, conventional cleaning products. In fact, the city of Santa Monica, the Chicago Public School system and others have repeated these results in controlled on-site evaluations. The products we use are certified by Green Seal and Environmental Choice, US and Canadian standard-setting and eco-labeling organizations that require green cleaning products to pass stringent performance standards as well as adherence to strict environmental and human health criteria.


Who will be cleaning my home?

The individuals who clean are trained professionals and are dedicated to providing thorough and efficient cleaning services. We strongly believe effective business partnerships can be maintained with clear communication and total honesty.


Will the same person be cleaning my home or business if I use UMG Cleaning regularly?

We recognize that effective cleaning is best accomplished by those who are familiar with your home and your personal preferences and requests. Therefore, we make every effort to provide you with the same cleaning team for each visit. We encourage relationship building and want you to feel comfortable with those cleaning your home.


Do I need to provide any supplies for home cleaning?

We ask that the client provide a vacuum. However, we are happy to supply a vacuum for an extra charge! If we do bring our own vacuum, it will be a HEPA (High-Efficiency Particulate Air) vacuum, a highly recommended vacuum with a filter that, unlike traditional vacuum cleaners, is able to catch very fine dust particles. HEPA vacuums, popular and often used by allergy sufferers and those with respiratory problems, are 99.97 percent effective at capturing particles down to 0.3 microns. This means that a vacuum cleaner with a HEPA filter traps all the dust it picks up, instead of spreading it around in the air you breathe. We ask that you let us know in advance of any additional tools you would like us to supply.


How do I pay?

We require a credit card to be on file with us each time we clean your home. We ask that you submit your credit card information over the phone by calling into our office. 


Do I have to be at home when you clean?

No. In fact, most of our clients are not at home when we clean. We require that you leave us with permission to enter. Accepting/booking our services gives us permission to enter your home for the scheduled appointment, even if you are not at home.


Are your rates higher than cleaning services that use traditional cleaning products?

No, our prices are not higher than a traditional cleaning company. We believe that our rates are appropriately priced for the expert and extremely thorough services we offer.


What is your cancellation policy?

We require two days notice for all cleaning cancellations. Any appointments canceled less than 48 hours prior to an appointment are subject to a charge for half the cost of the service booked.


Are you insured?

Absolutely, we are fully insured.


Do you offer a discount for referrals?

Of course! We love that you love our services! Refer a friend and get 30 percent off your next cleaning!


Do you service Brooklyn and other outlying areas of Manhattan?

Yes. We have clients in Brooklyn, The Bronx and Queens. If your home can be reached by subway or other reasonable methods of public transportation, we are happy to serve you!


Didn’t find the answer you’re looking for? Please feel free to get in touch with out team today! We are happy to answer any additional questions you may have, as well as walk you through our cleaning services and discuss the eco-friendly cleaning products we use.